FAQs
Questions families often ask.
You are welcome to ask anything. If the answer is not here, call us or send a message.
What is the difference between hiring and buying?
Hiring means we prepare a personalised tribute for the service and it is returned to us afterwards. This can be a good option for larger funeral tributes. Buying means the tribute is yours to keep at the graveside, in the garden or at home. If you are not sure which is right, get in touch and we can talk it through.
How far in advance should I enquire?
The earlier you can ask, the more time we have, especially when there is a fixed funeral date. Please get in touch whenever you are ready and we will tell you honestly what is possible.
Can I choose the colours, ribbons and wording?
Yes. We will choose the colours, ribbon wording, names and messages with you.
Can you match a tribute to a funeral theme or favourite flowers?
Yes. Tell us about the person, the flowers they loved or the theme of the service, and we will shape the tribute around it. You can attach a photo or example to your enquiry.
Do you deliver, or can I collect?
Please ask us when you enquire. We will confirm whether collection, delivery or postage is available for your order, along with any charge.
How does hiring work, and how does the return work?
Every hire is arranged personally. We will confirm how long you can keep it, any deposit, and collection or return before you decide.
What happens if the funeral date changes?
We understand that arrangements can change. Contact us as soon as you know and we will do everything we can to move with your plans.
Can I order a keepsake after the funeral?
Yes. Memorial benches, cushions and plaques can be ordered at any time. There is no deadline attached to remembering someone.
Can I send you a photo of something I have in mind?
Yes. You can attach a reference photo to the enquiry form or send an example by Messenger or email. We will use it only to help make your tribute, never for marketing without your written permission.
What payment methods do you accept?
We will confirm the payment options, any deposit and the cancellation terms in your quote before you decide.
What personal information do you keep?
Only what we need to respond to your enquiry and make your tribute: your contact details and the details of your request. We never publish customer names, funeral details or photos without written permission. See the privacy page for the full policy.
We will confirm prices, dates and practical details with you before you decide.
Talk it through with us.
You do not need to have every detail decided. Tell us what you know, and we will help with the rest.